FAQs

Delivery and store pickup (8)

Yes you can come down to our retail shop, which is located at #02-65A Peninsula Plaza Singapore 179098, near City Hall MRT. Usually you will get cheaper or the same price as online.

For phone card pin, we can send it by email immediately after payment is done. For e topup, sometimes it may take a while to complete the order. For physical products, we have 3 modes of delivery – normal postal mail (2-3 days), 1-2 days courier and same day courier.

For physical products, we ship Singapore locally only at the moment. For rest of the world, you may purchase
phone cards with digital download option.

Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.

It is advisable to inform us before you come down to make sure availability of the product you ordered.

If you do not receive the product 3-4 working days after we confirm shipping out, you shall call us to inform. If you have opted for normal postal mail, we will not be responsible for the loss. Unless, we will help you check with the shipping provider and if necessary we will replace a new one for you.

If you can pay more, you still can place order. Because after 3 pm cutoff time, no more same day delivery service, instead it will be replaced with hourly service. Depending on your location, you may still enjoy $8 fee. Once you provide us your address, we can advise you delivery fee quickly.

Yes we can do for you up to within one hour. Once you provide us your address, we can advise you delivery fee quickly.

Exchange and return (4)

Yes but you have to bear for the return cost. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.

Yes provided you have not used the product and it is within 7 days. You have to bear delivery cost from your place to us.

Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.

Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund.

General information (10)

You can call or email to us for this issue before you contact card manufacturer. We may have data entry error and will re-confirm the pin number for you. Once we confirm that the pin number is correct, you can proceed to contact card manufacturer. But most of the time, you encountered this problem because of:

1) wrong dial number
2) repeated wrong pin/card number entry
3) accidental/inadvertent transfer of credit to another card
4) accidental/inadvertent transfer of credit to your phone number for callback cards
We are not obliged to help all these issues. Only card manufacturer can solve your issues since they have the visibility of the card information. Make sure you protect your pin/card number safely if you could not consume during the first time.

For physical card purchase, we will send card pin in email. For electronic topup (E topup), we will top up directly to the phone number you
provided.

Yes, you can top up for any mobile number of your loved ones. But make sure that their mobile number is correct. Unless, you will not get refund for wrong topup. See our Refund Policy.

Sometimes our email will go into your spam mail box depending on your mailbox spam setting. You need to change your spam setting to allow our email to go into your mailbox next time. Also make sure that you provide the valid email address.

Log into your account and retrieve from transaction history under your account.Or you can retrieve information from transaction email.

The most probable problem is wrong mobile number you provided. Check your intended mobile number again before you proceed to another purchase. The other possible reasons are – your intended prepaid account has expired or been terminated or not been activated yet. For automatic activation, please make the first outgoing call or sms.

Only card manufacturer will be able to help you regarding all connection problems, not limited to the following:
1) call failure
2) over deduction of credit balance
3) call interruption
4) poor voice quality.
For these issues, contact customer service of the card manufacturer, which can be found on card information on our website. Sometimes you will be asked to provide serial number and other card information. You can contact us for these and we will be ready to help you. On the ground of confidentiality of the data, normally card manufacturer would like to talk to end customer directly. We are not obliged to help you on this case. Select your card prudently based on your experience. Also we do not refund for these problems as well. See our Refund Policy.

No. Make sure that your intended mobile number is correct before you proceed to purchase.

“Export” means this product is imported from other mobile markets than Singapore. Therefore you will not get local manufacturer warranty. Other than local manufacturer warranty, products are genuine and supported by our in-house service warranty. We do not sell any fake or clone product. All our export sets are unlocked and no restriction to use in any country.

Category: Warranty

We provide one month in-house service warranty for all our used phones. We have tested all used phones vigorously before we put on sale. Rest assured with the quality of the phone.

Category: Warranty

MyRepublic Fibre Broadband (7)

As long as you are 18 years old and above and your service address is fibre ready, you are eligible to sign up MyRepublic broadband services.

To find out if your house is fibre ready, check this article out. 

Credit check is also part of standard sign up process, MyRepublic may ask for a guarantee deposit depending on the outcome of verification measures.

Here’s a list of the documents required

  1. Valid identification documents (front & back)
  2. Proof of billing address (For foreigner, proof of local billing address will be required if there is no local address stated on ID.)
  3. A copy of homeowner authorization form if you are renting the house and TP installation is required

Types of Identification document (ID) we accept

  • NRIC
  • 11B – for regular and NSF only
  • Employment Pass*
  • Diplomatic Pass*
  • Entrepass*
  • Training visit Pass*
  • S Pass*
  • Work Permit*
  • Student Pass*
  • Dependent Pass*
  • Long-Term Social Visit Pass*

*Pass needs to have a validity period of 6 months. If ID validity is less than 6 months, letter from employer/ principal of school indicating the intent to renew of employment/study OR ‘In Principal Letter of Approval’ from MOM is required. The letter must be on company/ school letterhead and sign off by the employer/ principal of the school.

Proof Of Billing Address 

Validity requirements

Legal Tenancy Agreement – 6 month

Insurance Policy Statement (except travel insurance) – latest available

Bank/ Credit Statement – 3 month

Utility bill statement – 3 month

CPF Statement – 3 month

Letter from company (signed by managerial position and above) indicating the company-owned / leased / rented properties / customer’s residential address – 3 month

Letter from school (signed by principal) indicating the customer’s residential address – 3 month

Form B/ IR8A (income Tax) sent to customer’s residential/ company address – latest available

For New Installation

Charge (w/ GST)Description
$56.71NetLink Trust service activation fee for all new and relocating customers 
$53.50MyRepublic service installation
$160.50NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$288.90NetLink Trust fibre termination point installation for landed property

For New Order Cancellation

Charge (w/GST)Description
$48.15New Order cancellation fee if you have placed a new order and cancel your order before your appointment is confirmed with NLT
$217.21New Order cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$345.61New Order cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

For Relocation Request 

Charge (w/ GST)Description
$56.71NetLink Trust service activation fee for all new and relocating customers 
$58MyRepublic relocation charge
$160.50NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$288.90NetLink Trust fibre termination point installation for landed property

For Relocation Cancellation Request 

Charge (w/GST)Description
$20Relocation request cancellation if you have placed a relocation request and cancel your request (in addition to cancellation charge below)
$217.21Relocation request cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$345.61Relocation request cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

This depends on a number of factors, such as the status of fibre rollout to your home or whether you have a pre-existing fibre broadband subscription with another ISP.

MyRepublic will take 3 working days to process your order and verify all your submitted documents before your order is confirmed.

Here is a list of the most common scenarios and estimated dates for installation*:

1. Home Reached (with NO pre-existing fibre subscription)

You have a TP installed in your home and currently, have no active fibre subscription with any ISP.

Estimated installation date after the order is confirmed: Within 7 working days.

2. In-Service (with pre-existing fibre subscription)

You have a TP installed in your home and currently, have an active fibre subscription with another ISP.

Estimated installation date after the order is confirmed: For 2nd port activation, it’s within 7 working days if there are no issues. If there is a delay it will take between 4 to 8 weeks to resolve.

3. Home Passed

Netlink Trust has installed the Next Gen NBN infrastructure in your area but a TP has not been installed in your home yet.

MyRepublic will liaise with NetLink Trust to install a Termination Point in your home once the order is confirmed.

Estimated installation date after the order is confirmed: Between 2 to 4 weeks.

4. Recontracting Customer

You are a current customer applying to recontract your fibre broadband subscription with MyRepublic.

5. Not Covered

NetLink trust has yet to install the Next Gen NBN infrastructure in your area.

Unfortunately, MyRepublic is unable to proceed with fibre broadband installations in such area until the infrastructure is in place.

*All estimated dates of installations assume that there are no exceptional complications to your fibre broadband installation.

Yes, you can port your existing home line number to MyRepublic!

A one-time fee of $18.99 (w/ GST) will be imposed and it will take around 2 weeks to complete the request. 

Your checklist before porting your home voice number to MyRepublic

  1. Your home line number to be ported is not terminated/ suspended at your original telco
  2. Your fibre broadband installation has to be completed & active at the point of completion of the number port. This process is applicable industry-wide
  3. You must not have any outstanding bills with your existing network provider
  4. Your home line should not be tied in an existing contract OR bundled with other internet services e.g. cable tv
  5. All details submitted must be accurate, especially the number to be ported, the telco it currently belongs to and the owner of that number, including address, signature, and NRIC/FIN

It depends when you request to reschedule your appointment.

If you wish to reschedule your service installation (which involves the installation of the ONT), there is no penalty if your request is made more than 24 hours before the scheduled time. A $21.40 missed appointment charge will be imposed if you reschedule your appointment within 24 hours before the scheduled time.

If you wish to reschedule your Termination Point (TP) installation appointment with Netlink Trust– who manages all TP-related installations and activation– it will be subjected to NLT’s approval.

If you need to catch up on a missed payment, or as a one-off, pay using a different credit card, try paying via the following payment methods:- PayNow and AXS.

Recurring Credit/ Debit Card Payment
MyRepublic will automatically attempt to take payment from your registered credit/debit card on your e-bill due date, which is usually 7 working days from your e-bill date. 

Recurring GIRO Payment
MyRepublic will automatically attempt to take payment from your registered Bank A/C on 7th, 14th, 21st or 28th of the month.  If the due date falls on a weekend or public holiday, the deduction will take place on the next working day.

Yes, you can continue MyRepublic fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed). To check if your new address is fibre ready, click here. Please note that MyRepublic will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.

Also, ensure that you have cleared all your outstanding amount before submitting the request.

How to Submit a Relocation Request?

To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation to submit a request.

You will need to fill in a preferred date/ time for your relocation appointment. Once MyRepublic has processed your request and the appointment date is confirmed, you will receive an SMS notification from MyRepublic within 10 working days. 

Do note that your relocation request may be subject to MyRepublic’s approval.

Relevant Charges

If your Termination Point (TP) – Home Passed, is not installed in your new service address yet, an additional TP installation charge from NLT ($160.50 High-Residential Premises / $288.90 Landed Residential Premises) will be applicable.

A NetLink Trust service activation fee of $56.71 and a relocation charge of $58* will also be applicablewhere it is intendedto cover:

  • The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit 
  • The cost of activating and installing the service at your new address, including an on-site technician visit

*The $58 relocation charge can be waived if you have successfully recontracted with MyRepublic within 3 months of the relocation date

Appointment Related 

Please note that NetLink Trust may take around 2 to 4 weeks to provision a new fibre broadband service in an address, we recommend you to arrange your relocation appointment earlier.

Payment and refund (8)

We accept SGD (Singapore Dollar).

You can transfer to DBS current 066-904239-6.

PAYNOW apparently becomes defacto standard for mobile payment for inter-bank transfer in Singapore. We recommend to use PAYNOW as an immediate and most convenient payment solution. Even it can notify the users the transaction information in sms so we do not need to log in to check our account for verification. It will speed up the transaction process. Another way is using fast ibanking transfer which most banks are offering now.

We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.

No, we do not accept Paypal payment for store pick-up.

We are working with hoolah for your installment plan. Your payment will be divided into 3 months at our specified price.

Generally you must be a Singapore resident and holding a debit or credit card issued by Singapore bank. Your payment is subject to approval by hoolah.

hoolah does not approve 100% of orders. 

When determining which orders to approve, there are multiple factors which are taken into consideration. It may include:

•How long you have been purchasing with hoolah

•The lack of funds from your debit/credit card

•How much you have yet to repay

•The value and frequency of your orders

hoolah wants to empower customers by allowing them to purchase what they want today. hoolah is committed to helping customers do this in a responsible manner, which may result in some transactions not being approved.

If you have any additional questions, please feel free to reach out to hoolah at customer.support@hoolah.co.

Payment, Delivery and Exchange (20)

Yes you can come down to our retail shop, which is located at #02-65A Peninsula Plaza Singapore 179098, near City Hall MRT. Usually you will
get cheaper or the same price as online.

For phone card pin, we can send it by email immediately after payment is done. For e topup, sometimes it may take a while to complete the order. For physical products, we have 3 modes of delivery – normal postal mail (2-3 days), 1-2 days courier and same day courier.

If you do not receive the product 3-4 working days after we confirm shipping out, you shall call us to inform. If you have opted for normal postal mail, we will not be responsible for the loss. Unless, we will help you check with the shipping provider and if necessary we will replace a new one for you.

It is advisable to inform us before you come down to make sure availability of the product you ordered.

Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.

For physical products, we ship Singapore locally only at the moment. For rest of the world, you may purchase
phone cards with digital download option.

If you can pay more, you still can place order. Because after 3 pm cutoff time, no more same day delivery service, instead it will be replaced with hourly service. Depending on your location, you may still enjoy $8 fee. Once you provide us your address, we can advise you delivery fee quickly.

Yes we can do for you up to within one hour. Once you provide us your address, we can advise you delivery fee quickly.

Yes but you have to bear for the return cost. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.

Yes provided you have not used the product and it is within 7 days. You have to bear delivery cost from your place to us.

Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.

Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund.

We accept SGD (Singapore Dollar).

You can transfer to DBS current 066-904239-6.

PAYNOW apparently becomes defacto standard for mobile payment for inter-bank transfer in Singapore. We recommend to use PAYNOW as an immediate and most convenient payment solution. Even it can notify the users the transaction information in sms so we do not need to log in to check our account for verification. It will speed up the transaction process. Another way is using fast ibanking transfer which most banks are offering now.

We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.

No, we do not accept Paypal payment for store pick-up.

We are working with hoolah for your installment plan. Your payment will be divided into 3 months at our specified price.

Generally you must be a Singapore resident and holding a debit or credit card issued by Singapore bank. Your payment is subject to approval by hoolah.

hoolah does not approve 100% of orders. 

When determining which orders to approve, there are multiple factors which are taken into consideration. It may include:

•How long you have been purchasing with hoolah

•The lack of funds from your debit/credit card

•How much you have yet to repay

•The value and frequency of your orders

hoolah wants to empower customers by allowing them to purchase what they want today. hoolah is committed to helping customers do this in a responsible manner, which may result in some transactions not being approved.

If you have any additional questions, please feel free to reach out to hoolah at customer.support@hoolah.co.

Phone cards and etop-ups (8)

You can call or email to us for this issue before you contact card manufacturer. We may have data entry error and will re-confirm the pin number for you. Once we confirm that the pin number is correct, you can proceed to contact card manufacturer. But most of the time, you encountered this problem because of:

1) wrong dial number
2) repeated wrong pin/card number entry
3) accidental/inadvertent transfer of credit to another card
4) accidental/inadvertent transfer of credit to your phone number for callback cards
We are not obliged to help all these issues. Only card manufacturer can solve your issues since they have the visibility of the card information. Make sure you protect your pin/card number safely if you could not consume during the first time.

For physical card purchase, we will send card pin in email. For electronic topup (E topup), we will top up directly to the phone number you
provided.

Log into your account and retrieve from transaction history under your account.Or you can retrieve information from transaction email.

Yes, you can top up for any mobile number of your loved ones. But make sure that their mobile number is correct. Unless, you will not get refund for wrong topup. See our Refund Policy.

Sometimes our email will go into your spam mail box depending on your mailbox spam setting. You need to change your spam setting to allow our email to go into your mailbox next time. Also make sure that you provide the valid email address.

The most probable problem is wrong mobile number you provided. Check your intended mobile number again before you proceed to another purchase. The other possible reasons are – your intended prepaid account has expired or been terminated or not been activated yet. For automatic activation, please make the first outgoing call or sms.

Only card manufacturer will be able to help you regarding all connection problems, not limited to the following:
1) call failure
2) over deduction of credit balance
3) call interruption
4) poor voice quality.
For these issues, contact customer service of the card manufacturer, which can be found on card information on our website. Sometimes you will be asked to provide serial number and other card information. You can contact us for these and we will be ready to help you. On the ground of confidentiality of the data, normally card manufacturer would like to talk to end customer directly. We are not obliged to help you on this case. Select your card prudently based on your experience. Also we do not refund for these problems as well. See our Refund Policy.

No. Make sure that your intended mobile number is correct before you proceed to purchase.

redONE Mobile (13)

Yes, you may do a Port-In Request. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.

Category: redONE Mobile

redONE currently o􀁷er one of the best value plans in the market, by providing Unlimited minutes of local calls to other redONE Singapore
subscribers.
Moreover, all plans are equipped with Data Without Borders.
Data without Borders enable subscribers to use their bundled mobile data and data add-ons in both Singapore and Malaysia.
Bundled voice calls and SMS can be used to call/send to Malaysia numbers as well, as long as the originating location is from Singapore.
Any excess of voice and SMS, while in Singapore, will also be charged at local rates.

Category: redONE Mobile

New registration will take 1-2 hours. If you are porting over your existing line from another telco, it will take 1-2 working days.

Category: redONE Mobile

We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.

Category: redONE Mobile

Currently, the only way to access to your redONE account to check on your balances is by downloading the 1App (available
on iOS and Android devices).

Category: redONE Mobile

redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation.
E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.

Category: redONE Mobile

Upon registration of the mobile line, there will be a one-time SIM card fee of $10. This fee is payable upfront and non-refundable.

Category: redONE Mobile

Bills are sent via email and accessible through redONE 1App. However, you may request for a paper bill at a fee of $5/bill.

Category: redONE Mobile

Payment of bills can be done through us by transferring to DBS current 066-902678-1 or PayNow to UEN 201402029N KS Multimedia Pte Ltd. Once your transfer is done, inform us at 96570297 via whatsapp with your redONE mobile number. You will receive sms on your phone once we have done payment for you. Alternatively, it can be done online – through redONE 1App.

Category: redONE Mobile

Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.

Category: redONE Mobile

Check your APN settings and ensure that your APN name is redONE. To access your APN Settings, follow the instructions below:

iPhone

Go to: Settings->Mobile Data->Mobile Data Network->APN Name: redONE (or)
Go to:Settings->Cellular->Cellular Data Network->APN Name: redONE


Android

Go to: Settings->Connections->Mobile Networks->Access Point Names->APN Name: redONE (or)
Go to: Settings->Wireless & Networks->More->Mobile Networks->Access Point Names->APN Name: redONE

Other varying OS

Go to: Settings->Wireless & Networks->More->Mobile Networks->Access Point Names->APN Name: redONE

Category: redONE Mobile

If you are an Apple (iOS) user, these charges come from the activation of iMessage and FaceTime. Both services involve incurring a cost for sending an international SMS message. This SMS is sent in the background by your iPhone (to Apple’s servers in the UK) when setting up these services. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.


Moreover, when a user tries to activate iMessage, a popup message will appear citing that the carrier may charge for messages used to activate iMessage.

From time to time, Apple may prompt out a message to reactivate the iMessage or Facetime service. Clicking OK will allow Apple to send another international SMS message to the UK servers again. Some situations where Apple may prompt out the reactivation message are when you swap SIM Cards, lose network connectivity, or enter flight mode for an extended period of time and reconnect. This is an Apple service, and to prevent these charges from happening in future, we advise that subscribers no activate the iMessage and Facetime functions.

Category: redONE Mobile

For Android users, when you access to the Google Play Store and download paid applications via mobile data, Play Store will prompt out different payment methods for you to pay for the app.

If you select StarHub billing, a silent SMS will be sent out to the Google servers, the payment for the app will appear in your phone bill at the end of the month. In addition, the silent SMS that was sent is considered an international SMS. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.

Category: redONE Mobile

Trade-in/buyback (11)

Collect’N’Pay-LaterCollect’N’Pay-Now
paymentafter police screening and checking/testing (approx 3 to 7 hr after collection)immediate upon collection
trade-in1-2 days after collectionimmediate upon collection
service feeFree$10

This is typical approximate time range. It is mainly depending on travel time from your place to us. Checking and testing at our place is just about 20 to 30 min only.

Yes you can sell your used or new phones without any purchase from us. The prices listed here will not be reduced as well. But if you purchase from us, we will give further discount on your purchase item.

Yes we do. Fill up the respective collection request form for both used and new phones.

Free of charge collection for non-premium service. We will not reduce the price we listed here also. If you select Collect’N’Pay-Now premium service, we will charge $10. Moreover, if you want to trade in with our new/used phones, we will deliver free of charge to you also, regardless of your purchase amount.

For used phone, we will pay you after we receive and test the phone. It will take approximately 3 to 7 hours after collection.

For new phone, we have 2 services – Collect’N’Pay-Later and Collect’N’Pay-Now. For Collect’N’Pay-Later, we will pay you after we receive and check the phone. It will take approximately 3 to 7 hours after collection. Collect’N’Pay-Now is a premium service and we will pay you upon collection.

Used phones are required to go through a series of our diagnosis tests before we can take in. Therefore it is impossible to make payment upon collection.

Your available timing can be started from a specific time, for example from 4 pm onwards. But we will not allow available timing after 4 pm because we have to take into account of travel time from your place to us. Also you can not select a specific time frame such as from 9 am to 1 pm etc. We can reschedule another day if the timing is not convenient.

We will communicate with you first your availability before we schedule for collection. Once we book the courier, we will inform you to pack properly and be ready.

Yes we are. Here we attach our exemption certificate.

We will have communication via whasapp or sms to reach agreement on final price. Again this agreed price must be in line with your self-declaration to us also. Both message communication and your submitted form will serve as record for your assurance of the agreed price. If we find your item is not in line with your declaration, we will negotiate the price with you again or may reject your item for acceptance.

Warranty (2)

“Export” means this product is imported from other mobile markets than Singapore. Therefore you will not get local manufacturer warranty. Other than local manufacturer warranty, products are genuine and supported by our in-house service warranty. We do not sell any fake or clone product. All our export sets are unlocked and no restriction to use in any country.

Category: Warranty

We provide one month in-house service warranty for all our used phones. We have tested all used phones vigorously before we put on sale. Rest assured with the quality of the phone.

Category: Warranty

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